Help & Support
Getting Started
- 1 Create your account as a seller or dealer
- 2 Complete your profile with accurate information
- 3 Start listing vehicles or browsing inventory
Safety & Security Guidelines
Safe Meeting Practices
- • Meet in public, well-lit locations
- • Bring a friend or family member
- • Meet during daylight hours when possible
- • Inform someone of your meeting plans
- • Trust your instincts - if something feels wrong, leave
Fraud Prevention
- • Verify dealer credentials and licenses
- • Be wary of offers that seem too good to be true
- • Never send money before seeing the vehicle
- • Use secure payment methods with documentation
- • Report suspicious activity to our support team
Account Management
Managing Your Listings
Keep your vehicle listings up to date with accurate information, current photos, and competitive pricing.
- Edit listings anytime from your dashboard
- Mark vehicles as sold when transactions complete
- Respond promptly to dealer inquiries
- Update photos if vehicle condition changes
Managing Your Offers
Track all your offers and communications in your dealer dashboard.
- View offer status (pending, accepted, rejected)
- Follow up on pending offers appropriately
- Maintain professional communication
- Complete transactions promptly when offers are accepted
Common Issues & Solutions
I can't log into my account
Try these steps:
- Check that you're using the correct email address
- Use the "Forgot Password" link to reset your password
- Clear your browser cache and cookies
- Try a different browser or incognito mode
- Contact support if issues persist
My photos won't upload
Photo upload requirements:
- Maximum 5 photos per vehicle
- File size limit: 5MB per photo
- Supported formats: JPG, PNG, WebP
- Ensure stable internet connection
- Try resizing large images before upload
I'm not receiving email notifications
Check these items:
- Verify your email address in account settings
- Check your spam/junk folder
- Add info@offertocar.com to your contacts
- Ensure notification preferences are enabled
- Contact support to verify email delivery
Need More Help?
Our support team is ready to assist you with any questions or issues.